Refund, Return & Cancellation Policy

1. Introduction

This Refund, Return & Cancellation Policy outlines the conditions under which users may request refunds, return products or services, or cancel their orders with ONESTEPRIDER (“we”, “our”, “us”). By using our platform, you agree to this Policy.

2. Refund Policy

Refunds are offered under the following circumstances:

• If a service is not delivered as described or fails to be provided due to an error on our side.
• If a payment was made by mistake and reported immediately (within 24 hours).
• If a technical issue prevents access to paid services and cannot be resolved.

Refunds are NOT provided for:

• Completed services or successfully delivered items.
• Customer negligence or incorrect information provided during registration or booking.
• Change of mind or non-usage of services.

Refund Processing Time: Approved refunds are processed within 7–14 business days.

3. Return Policy

Returns apply only to physical products (if any) purchased through ONESTEPRIDER. You may request a return if:

• The product is damaged or defective upon delivery.
• The wrong product was delivered.
• The product received does not match the description provided.

Conditions for Returns:

• Requests must be raised within 3 days of delivery.
• The item must be unused, in original packaging, and with proof of purchase.
• Returns may require photos or videos as evidence.

Once the return is approved, either a replacement or refund will be issued based on product availability.

4. Cancellation Policy

You may cancel a booking or order under the following conditions:

• Cancellations are allowed only before the service has started or before the order is processed.
• Once a service is underway or an order is dispatched, cancellation is no longer possible.
• For prepaid orders, cancellation refunds (if eligible) follow our refund policy.

Automatic Cancellations:

• Orders may be auto-cancelled for invalid details or non-payment.
• Services may be cancelled if the user violates policies or provides fraudulent information.

5. Non-Refundable Items/Services

The following are strictly non-refundable:

• Digital or downloadable content once accessed.
• Services already rendered or partially completed.
• Customized or personalized items.
• Subscription fees for periods already used.

6. How to Request a Refund, Return, or Cancellation

To submit a request, contact our support team with the following details:

• Full Name
• Registered Email or Phone Number
• Order ID / Transaction ID
• Reason for request
• Relevant images or documents (if applicable)

After reviewing your request, our team will inform you of the next steps.

7. Changes to This Policy

ONESTEPRIDER reserves the right to modify or update this policy at any time. Continued use of our services after updates constitutes acceptance of the revised policy.

8. Contact Information

If you have questions or require assistance regarding this Policy, please contact us:

Email: support@onesteprider.com

Phone: +91 9437876056